Policies PPSL
  • Privacy
  • Grievance
  • Nomination and Remuneration
  • CSR
  • Candidature Notice
  • Annual Returns
  • Annual Action plan
  • CSR Committee
  • Resignation

This policy is an electronic record in terms of the Information Technology Act, 2000 and rules framed thereunder, as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This Privacy Policy is adopted by Paytm Payments Services Limited (“PPSL”), a company incorporated in accordance with the provisions of the Companies Act, 2013 and having its registered office at 136, First Floor, Devika Towers, New Delhi – 1100019 (hereinafter referred to as “We” or “Our” or “Us” or “Company”) for its website https://www.paytmpayments.com (hereinafter referred to as ”Website”). The terms “you", "Your" and “User” refer to a person who uses the Website or services of the Company or undertake a transaction on the website or mobile application of the merchant where the PPSL services are integrated.

PPSL Services shall include but not be limited to payment aggregation services, payment gateway services or any other services, features developed or deployed by the Company from time to time..

This Privacy Policy is a legally binding policy between you, the user and Company and governs the use of any Personal Information collected or provided on the Website or any Personal Information received by the Company. If you do not agree with all of the terms or have any objection to granting your consent as stated hereinabove, kindly do not download, install, use or access the Website or otherwise use the PPSL Payment Services and /or payment gateways of Paytm on the merchant site.

This Privacy Policy is aimed and intended to provide the users and registered members with information in relation to the online practices pursued by the Company especially with respect to the Personal Information provided by the users/registered members on the Website. The privacy policy is also intended to address the collection, use, sharing, storage and dissemination of information pertaining to users undertaking a transaction on website or mobile application of Merchants where Company’s Payment Services are integrated.

Your privacy is of utmost importance to us and protection of Personal Information is a key commitment for us. We are governed by the provisions of applicable law in India including the Information Technology Act 2000 and the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 to maintain the privacy of Personal Information. Personal Information means any information that relates to a natural person, which is capable of identifying a person. Personal Information does not include information that is freely available or accessible in public domain.

Apart from the Privacy Policy stated herein below, Customers should note the instructions that are provided on the website or the web application of the merchant including any privacy policy or terms and conditions therein.

I. General

We may collect personal and non-personal information about the users. Such information and data may be collected on the basis of the information that Users provide on the Platform or through technologies as more particularly set out in this Privacy Policy.

Please note that the access and use of the Website is restricted for persons above the age of 18 only. The Website and services are not intended for minors and the Company does not target any of its services to minors. The Company does not knowingly collect Personal Information from minors. If you are under the age of 18, please do not register to use the services and do not provide us with any Personal Information.

II. Personal Information
II.A Information we collect about Merchants:

We collect information about merchants accessing, using or registering on the Website to avail the services. Such information may be collected at the time of accessing the Website, registering or creating an account on the Website or availing any service. At the time of sign up we may collect information pertaining to name, address, mobile number or user’s app details. In addition, while undertaking onboarding of merchant, we collect information based on the category of merchants (sole proprietorship/partnership/HUF/private or public company, Trust, society etc.). Such information includes proof of company details (registration details, partnership deed, certificate of incorporation GST details, utility bills etc.), PAN details, bank account details and details of authorised signatory (driving license, passport, Aadhar, Voter ID etc.). Such information may include Personal Information where it is individually or in combination with other information, capable of identifying an individual.

IIB. Information we collect about Customers

We collect and generate various data points about Customers who access a Merchant website or mobile application where our Payment Services are integrated. Customer here refers to individuals undertaking transactions on the Merchant website with the use of payment aggregation services as provided by the Company. Personal Information we may collect from the Customer is set out herein below:

  • Personal details (e.g. name, contact details including, residential address, date of birth, documents such as identity card / passport details / Aadhaar details / PAN / Voter ID / driving license, and/or education details) provided by the User to Us to avail various products/services from Us and for processing the transactions.
  • details including transaction history, balances, payment details, for effecting transfer of monies through various payment channels provided by us.
  • financial details (e.g. income, expenses, and/or credit history) needed as part of request for some of our products/services;
  • images of documents/ photos required to avail any of our products/services.
  • voice recordings of our conversations with our customer care agent with you to address your queries/grievances;
  • employment details (e.g. occupation, positions held, employment history, salary and/or benefits) as part of our record retention for credit/various product evaluations or required under applicable law including Prevention of Money Laundering (Maintenance of Records) Rules, 2005.
  • specimen signature(s) for processing of User instructions received by us through our various payment and delivery channels;
  • opinions provided by Use to us by way of feedback or responses to surveys;
  • information obtained from User mobile device by way of using our app like device location, communication information including contacts and call logs, device information (including storage, model, mobile network), transactional and promotional SMS/app notifications. Such information is used for preparing reports and analytics for improving services which are rendered to Use.
IIC. Collection of information through Automated Technologies

The Website also recognizes and collects the home server of visitors IP address, URL request, browser type, and date and time of your request. For example, we can tell which Internet Service Provider our visitors use, but not the names, addresses or other information about our visitors that would allow us to identify a particular visitor to our Web Site unless such information is voluntarily provided by the user. We may share non-personally identifiable information (such as referring/exit pages, anonymous usage data, and URLs, platform types, number of clicks, etc.) with interested third parties to help them understand the usage patterns for certain services.

III. Sharing of Personal Information

Except in the limited circumstances as set out in this Policy, we do not share any Personal Information without your consent. In various processes / submission of applications / availment of product/service offerings, we even seek your explicit consent of to use / share your Personal Information.

However, we may share limited information as part of our business and operational processes with designated personnel, partners or service providers including group companies on a “need-to-know” basis to perform the various functions including risk analytics, verification and authentication of the information which is submitted including as part of the know your client and anti-money laundering obligations, assessment of Merchant websites, monitoring of transactions on the Merchant website/mobile applications, creation of an account with banks and facility providers providing services, conducting quality assurance testing, providing technical and customer support, providing collection or recovery related services or providing specific services in accordance with your instructions. Third parties are required not to use your Personal Information other than to provide the services.

We may share Customer data with competent/ legal/statutory/regulatory agencies / authorities, banks/financial institutions/card networks /facility providers partners/service providers acting on our behalf (as the case may be) in following cases:

  • For enabling provision of the products/services availed by you, strictly on a “need to know” basis and subject to applicable laws;
  • Authentication and authorisation of transactions undertaken on the merchant site and processing any requests for chargebacks, refunds etc..
  • Where such information is directed or required by legal/regulatory / statutory / governmental authorities under applicable laws/regulations though a legally obligated request.
  • Where such information is required by financial institutions to verify, mitigate or prevent fraud or to manage risk or recover funds in accordance with applicable laws/regulations.

We may disclose information in the aggregate to third parties relating to User behaviour in connection with actual or prospective business relationship with those third parties, such as advertisers and content distributors. For example, we may disclose the number of users that have been exposed to, or clicked on, advertising banners.

IV. Use of Personal Information

a. We use Personal Information provided by you in our business activities for providing our products/services or the products / services of our partners and to perform, among other actions, the following:

  • to facilitate the transactions or report on these transactions;
  • to undertake research and analytics for offering or improving our products/services and their security and service quality;
  • to check and process User requirements submitted to us for products/services and/or instructions or requests received from User in respect of these products/services;
  • to share with User, updates on changes to the products/services and their terms and conditions;
  • to take up or investigate any complaints/claims/disputes including pursuing any collection related activities;
  • to respond to User queries or feedback submitted by you;
  • to verify User identity for us to provide products/services to the User;
  • to carry credit checks, screenings or due diligence checks as lawfully required by us;
  • to monitor and review products/services from time to time;
  • to undertake financial/regulatory/management reporting, and create and maintain various risk management models;
  • for conducting audits and for record keeping purposes;
  • for selective offers and promotions.

b. External processing: We may provide User personal information to our affiliates or other trusted businesses or persons or service providers engaged by us, or institutions that partner with to assist Us with providing the User with products/services to better serve needs of the User and interests, based on the instructions of the User and in compliance with Our Privacy Policy and any other appropriate confidentiality and security measures.

c. Our security practices and procedures limit access to personal information on need-only basis.

d. When we dispose of your Personal Information, we use reasonable procedures to erase it or render it unreadable (for example, shredding documents, wiping electronic media or anonymising such information).

e. We also use Personal Information to fulfill the requirements of applicable laws/regulations and/or court orders/regulatory directives received by us.

V. Purging of Personal Information

a. A merchant availing payment aggregation services may delete its Paytm account at any point of time by making such choice in writing to Us. Upon termination of such services, we will discontinue any external processing as mentioned above, except where external processing is required for regulatory reasons. However, we may retain Personal Information of a merchant as long as the purpose for its usage exists, after which the same is disposed off by us except for any record retention required as per applicable law.

b. Please note that we may be required to store transaction logs and data for longer periods post the deletion of an account. Further, in the event of the pendency of any legal/regulatory proceeding or receipt of any legal and/or regulatory direction to that effect, we may retain Personal Information for such longer duration as may be required to ensure compliance with applicable laws.

VI. Disclaimer and Limitation of Liability

Without prejudice to anything stated herein and in addition to the disclaimers provided elsewhere in this policy, the users/members by accessing the Website and/or registering on the Website or otherwise using Paytm services specifically acknowledge and understand that whilst the Company shall make all reasonable endeavors to protect and secure the confidentiality of the information provided by the users/members, the Company shall not be liable in the following circumstances (please note that this is not an exhaustive list and the specification of any instances hereinbelow shall be in addition to other defenses which may be available to the Company under applicable laws):

  • ) Credit Fraud or other criminal offences committed by any third party with the use of credit cards/debit card etc. or other bank details provided by the members/users which fraud or offence has been committed in spite of the reasonable security measures adopted by the Company as part of its Website infrastructure or where such fraud or criminal offence is committed owing to negligence, acquiescence or connivance or assistance, whether voluntary or involuntary of the user/member.
  • Unauthorised Use (i.e. use, reproduction, distribution, disposition, or any other activity, including, without limitation, decompilation, reverse engineering, modification or disassembly etc. without the authorisation from the Company) or Unauthorised access (access, or to attempt to access, or to penetrate, or attempt to penetrate by any third party’s computer software or electronic communications system, including, without limitation, hacking, introduction of any virus, malware, spyware, trojans, any intrusion resulting in the corruption or loss of data etc.) of the Website by a user/member or by any third party which may cause any loss or damage to the user/member or the third party where such unauthorized use or access could not be prevented despite reasonable safety precautions undertaken by the Company.
  • Disclosure of information by the Company pursuant to any enquiry or notice received from a governmental authority pertaining to the activities of the user/member on the Website.
VII. Cookie Policy

We may use cookies to improve the quality of services offered on the Website. Please note that a “cookie” is a small piece of information stored by a web server on a web browser so it can be later read back from that browser. We may use cookie and tracking technology depending on the features offered. We may use both session cookies (which expire once you close your browser) and persistent cookies (which stay on your computer until you delete them). Persistent cookies can be removed by following your browser help file directions. If you choose to disable cookies, some areas of Website may not work properly or at all. No Personal information is collected via cookies and other tracking technology; however, if you have previously provided Personal Information, cookies may be tied to such information.

VIII. Log Files

Like most standard websites we may use log files. This includes IP (internet protocol) addresses, browser type, ISP (internet service provider), referring / exit pages, platform type, date / time stamp and number of clicks to analyze trends, administer the Website, track user's movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information. The same may be used to track the behavior of the customers or identify the area of interest of the customer, which might further be useful for advertisement, promotions etc.

IX. Links to other websites

Our website may contain links to other websites which are not maintained by us. This privacy policy only applies to Us. Users are requested to read the other websites’ privacy policies when visiting these websites. In addition, Customers undertaking transactions on the Merchant websites/mobile applications are required to read the terms and conditions and privacy policy as available on such sites/application and which govern the use, sharing, collection and dissemination of information on the merchant’s sites. Please note that while we require our merchant’s to specify terms and conditions and privacy policy on their website, we are not responsible for any misuse of information provided by a Customer on the merchant site.

X. Reasonable Security Practices and Procedures

We have implemented reasonable security practices and procedures that are commensurate with the information assets being protected and with the nature of our business. We take various steps and measures to protect the security of the your Personal Information from misuse, loss, unauthorised access, modification or disclosure. We use latest secure server layers encryption and access control on our systems. Our safety and security processes are audited by a third party cyber security audit agency from time to time.

XI. Policy Review & Updates

The policy will be reviewed by us and when required, the same may change at any time. The latest and most updated policy will be found on this page.

While we will make reasonable efforts to keep you posted on any updates to this privacy policy, to make sure that you are aware of any changes, we recommend that you review this policy periodically

Introduction

Paytm Payment Services Limited (“PPSL”) is a payment aggregator / payment gateway that helps merchants collect payments from their end-customers.

Objective

This policy outlines a structured grievance redressal mechanism available to customers for escalating their complaints with PPSL. PPSL will ensure to deal with all complaints in a transparent and timely manner.

Governance Structure

Oversight Framework: The Board of Directors of PPSL will be responsible for the overall compliance to this Policy and Compliance Team will act as a custodian to this policy. Each line of businesses are responsible for their respective processes as detailed in this policy.

Terms of Reference
  • “Complaint” means a representation in writing or through other modes as specified in this policy, alleging deficiency in service on the part of PPSL and seeking relief thereto. Further, complaints shall not include enquiries or request received from the customers.
  • “Complainant” can be a customer lodging complaint with PPSL.
  • “Customer / Merchant” refers to the merchant on boarded by PPSL on platform to use PPSL’s payment solution to collect payments from end-customers.
Redressal Mechanism
Level 1: Merchant Care Executive

If the Complainant has a grievance, they can connect with the support team via the Paytm merchant application or the Paytm merchant dashboard.

Alternatively, complainant can also reach via email at pg.support@paytmpayments.com

Resolution Time*:
  • For the complaints emanate on account of unsuccessful or failed transactions, the timeline for resolution shall be 4 working days. Wherein a 'failed transaction' is a transaction which has not been fully completed due to any reason not attributable to the customer such as disruption of communication links, timeouts of session and non-credit to beneficiary’s account due various causes.
  • For any other complaints, resolution shall be provided within 5 to 7 working days from the date of receipt of the complaint by PPSL.
Level 2: Grievance Officer

If timely resolution is not provided at Level 1 or Complainant is not satisfied with the resolution provided, the customer may escalate the complaint to the Nodal Officer.

The Nodal Officer shall ensure that an effective resolution* is provided to the customer within 15 working days from the date of escalation of grievance.

The details of Nodal Officer are as under:

Name of the Principal Nodal Officer: Mr. Anubir Singh Anand

Email id: nodal.officer@paytmpayments.com

*Resolution time does not include time taken by the Complainant to provide required information/ documentation.

If any case / transaction is related to a third party or outside the PPSL, then the TAT will be dependent on the respective Partner Banks/Network Providers etc. Resolution time will include this TAT along with the PPSL’s internal resolution time.

In exceptional circumstances, where PPSL is unable to reach a conclusion within 15 working days, PPSL will respond with a rationale and indication as to when a final response can be expected, which will be within 30 business days of PPSL receiving the complaint.

The Complainant must approach Level 2 with a previous Service Request Number on which the PPSL did not respond or satisfactory response was not provided. This is to ensure that the Complainant gets correct resolution in a timely manner.

Acknowledgement and Tracing of Complaints:

The PPSL shall provide an automated ticket number (Service Request Number) at each level to enable the complainant to track status.

PPSL aims to acknowledge the complaints promptly post receiving the complaint.

Background

Corporate Social Responsibility (“CSR”) is strongly connected with the principles of Sustainability; an organization should make decisions based not only on financial factors, but also on the social and environmental consequences. Corporates must recognize that their business activities have wide impact on the societies in which they operate.

This policy shall apply to all CSR initiatives and activities taken up by Paytm Payments Services Limited (hereinafter referred to as “the Company”), for the benefit of different segments of the society, specifically the deprived, underprivileged and differently abled persons.

Definitions
  • Act “Act” means the Companies Act, 2013 read with Companies (Corporate Social Responsibility Policy) Rules, 2014 (including any statutory modification(s) or re- enactment(s) for the time being in force).
  • Administrative overheads “Administrative overheads” means the expenses incurred by the Company for ‘general management and administration’ of Corporate Social Responsibility functions in the company but shall not include the expenses directly incurred for the designing, implementation, monitoring, and evaluation of a particular Corporate Social Responsibility project or program.
  • Corporate Social Responsibility Activities/Projects “Corporate Social Responsibility” or “CSR” means the activities/projects undertaken by the Company in pursuance of its obligation laid down in section 135 of the Act as per Annexure A, but shall not include the following:
    • activities undertaken in pursuance of normal course of business of the Company.
    • any activity undertaken by the Company outside India except for training of Indian sports personnel representing any State or Union territory at national level or India at international level.
    • contribution of any amount directly or indirectly to any political party under section 182 of the Act.
    • activities benefitting employees of the Company as defined in clause (k) of section 2 of the Code on Wages, 2019 (29 of 2019).
    • activities supported by the Company on sponsorship basis for deriving marketing benefits for its products or services. and
    • activities carried out for fulfillment of any other statutory obligations under any law in force in India.
  • CSR Committee “CSR Committee” means the committee constituted under the provisions of Section 135 of the Act.
  • Implementation Agencies “Implementation Agencies” includes any other trust, society or company or any entity established under an Act of parliament or a state legislature or any other agency which is eligible to undertake CSR Activities, on behalf of the Company in compliance with the Applicable Laws.
  • Net Profit “Net profit” means the net profit of a Company as per its financial statements prepared in accordance with the applicable provisions of the Act, but shall not include the following namely:
    • Any profit arising from any overseas branch or branches of the Company, whether operated as a separate Company or otherwise. and
    • Any dividend received from other companies in India which are covered under and complying with the provisions of section 135 of the Act.
  • Ongoing Project

    “Ongoing Project” means a multi-year project undertaken by a Company in fulfilment of its CSR obligation having timelines not exceeding three years excluding the financial year in which it was commenced and shall include such project that was initially not approved as a multi-year project but whose duration has been extended beyond one year by the board based on reasonable justification.

    Words and expressions used in this Policy and not defined herein but defined in the Act, or the Applicable laws shall have the meaning as assigned to them thereunder.

CSR Committee

The Board shall constitute the CSR committee of the Board in accordance with the Act. The responsibilities of the CSR Committee include:

  • To formulate and recommend to the Board, a Corporate Social Responsibility Policy which shall indicate the activities to be undertaken by the company in areas or subjects as specified in Schedule VII of the Act.
  • To review and recommend the amount of expenditure to be incurred on the CSR activities.
  • To monitor the Corporate Social Responsibility policy of the Company and its implementation from time to time. and
  • any other matter as the Corporate Social Responsibility Committee may deem appropriate after approval of the Board or as may be directed by the Board from time to time and/or as may be required under applicable law, as and when amended from time to time.
Undertaking CSR Activities

All CSR Activities of the Company may be undertaken by the Company either directly or through any other *Implementation Agency, as may be approved by the CSR Committee and recommended to the Board

Subject to applicable laws, the Company may collaborate with other companies to undertaking projects or programs or CSR activities, provided that the CSR Committee of the Company shall separately report to the Board, the details of such projects or programmes that have been undertaken

CSR Annual Action Plan

The CSR Committee shall decide on the locations for CSR Activities and formulate and recommend to the Board of Directors, an annual action plan in pursuance of its CSR policy which includes:

  • list of CSR projects to be undertaken.
  • the manner of execution of such projects.
  • utilization of funds and implementation schedule.
  • monitoring and reporting mechanism for the projects or programs.
  • impact assessment, if any, for the projects undertaken by the Company.

The Board may modify the annual action plan as per the recommendations of the CSR Committee at any time during the financial year, based on reasonable justification.

CSR Expenditure
  • The Company shall spend at least two (2) percent of average net profit calculated as per the relevant provisions of the Act during the three (3) immediately preceding financial years, on the CSR activities as per Schedule VII of
  • If in any year ,the Company fails to spend such amount, the Board shall, in its report made under section 134 (3) (o) of the Act, specify the reasons for not spending the amount and, unless the unspent amount relates to any ongoing project, transfer such unspent amount to a Fund specified in Schedule VII of the Act, within a period of six months from the expiry of the relevant financial year.
  • In case, the Company undertakes any ongoing project, any amount remaining unspent and earmarked for the ongoing project, shall be transferred within a period of thirty days from the end of the relevant financial year to a special account to be opened for that financial year in any scheduled bank to be called the ‘Unspent Corporate Social Responsibility Account’, and such amount shall be spent within a period of three financial years from the date of such transfer, failing which, the unspent amount shall be transferred to the Fund to specified in Schedule VII of the Act, within a period of thirty days from the date of completion of the third financial year.
  • If CSR expenditure in a financial year exceeds the statutory limit, such excess may be set-off against CSR expenditure for the immediate succeeding three financial years in accordance with the Act and with the approval of the Board, on the recommendation of the CSR Committee.
  • The Company may also undertake CSR activities other than those specified in Schedule VII of the Act on a voluntary basis (other than those required to meet statutory obligations) as may be approved by the CSR Committee.
Surplus arising from CSR activity

Any surplus arising out of the CSR projects, programs or activities shall not form part of the business profit of the Company and shall be treated in the following manner:

  • Ploughed back into the same project.
  • Shall be transferred to the Unspent CSR Account opened by the Company, from which the said amount shall be spent in pursuance of CSR policy and annual action plan on the Company.
  • Such surplus will be transferred to a Fund specified in Schedule VII to the Act, within a period of six months from the expiry of the financial year.
Responsibilities of the Board

The responsibilities of the Board concerning CSR are as follows:

  • Approving CSR Policy of the Company
  • Disclosing the content of the policy in its report and placing the policy on the Company’s website in the manner prescribed under section 135 of the Act.
  • Ensuring that the CSR activities are related to the activities, areas or subjects included in Schedule VII of the Act.
  • Ensuring that CSR projects included in the policy are undertaken by the Company.
  • Ensuring that the Company spends, in every financial year, at least 2 percent of the average net profits made during the three immediately preceding financial years or such minimum budget as may be statutorily mandated under the law.
  • Ensuring that reasons for not spending of earmarked amount are disclosed in the Board’s report in case the Company fails to spend such amount.
  • Ensuring that the Company gives preference to the local areas around its operations for spending the amount earmarked for CSR projects.
  • Ensuring that administrative overheads shall not exceed five percent of total CSR expenditure of the Company for the financial year.
  • The Board of the Company shall also satisfy itself that the funds so disbursed have been utilized for the purposes and in the manner as approved by it and the Chief Financial Officer or the person responsible for financial management shall certify to the effect.
  • In case of an ongoing project, the Board of a Company shall monitor the implementation of the project with reference to the approved timelines and year-wise allocation and shall be competent to make modifications, if any, for smooth implementation of the project within the overall permissible time period.
Monitoring Mechanism

To ensure effective implementation of the CSR programs undertaken a monitoring mechanism will be put in place by the Company. The CSR Committee will develop a process to obtain feedback from beneficiaries about the efficacy of the programs.

The progress of CSR programs under implementation will be reported to the CSR Committee/Board of Directors on a periodical basis.

Impact Assessment

Impact assessment shall be undertaken by the Company through an independent agency as required by and in the manner set out under the Act, and the impact assessment report(s) shall be placed before the CSR Committee and the Board and shall be disclosed as legally required.

Disclosures

The Annual report on CSR Activities shall be included in the Board’s Report forming part of the Company’s Annual Report. Further, the details of composition of the CSR Committee, the CSR policy and CSR Projects approved by the Board shall be available on the Company website at https://www.paytmpayments.com/policies.

Amendments to the Policy

The Board on its own and/ or as per the recommendations of CSR Committee can amend this Policy, as and when required. Any subsequent amendment/modification in Act or the rules framed thereunder time and/or any other laws in this regard shall automatically apply to this Policy.

Scope and limitation

In the event of any conflict between the provisions of this Policy and the Act or any other statutory enactments, modification or rules, the provisions of the Act or statutory modification, enactments, rules shall prevail over this Policy and the part(s) so repugnant shall be deemed to be severed from the Policy and the rest of the Policy shall remain in force.

Annexure A
Gist of CSR Activities

The Company will undertake CSR Activities under the following areas:

  • Eradicating hunger, poverty and malnutrition, promoting health care including preventive health care and sanitation including contribution to the Swach Bharat Kosh set-up by the Central Government for the promotion of sanitation and making available safe drinking water.
  • Promoting education, including special education and employment enhancing vocation skills specially among children, women, elderly, and the differently abled and livelihood enhancement projects.
  • Promoting gender equality, empowering women, setting up homes and hostels for women and orphans, setting up old age homes, day care centers and such other facilities for senior citizens and measures for reducing inequalities faced by socially and economically backward groups.
  • Ensuring environmental sustainability, ecological balance, protection of flora and fauna, animal welfare, agroforestry, conservation of natural resources and maintaining quality of soil, air and water including contribution to the Clean Ganga Fund set-up by the Central Government for rejuvenation of river Ganga.
  • Protection of national heritage, art and culture including restoration of building and sites of historical importance and works of art: setting up public libraries; promotion and development of traditional arts and handicrafts.
  • Measures for the benefit of armed forces veterans, war widows and their dependents.
  • Training to promote rural sports, nationally recognized sports, paralympic sports and Olympic sports.
  • Contribution to the Prime Minister’s National Relief Fund or Prime Minister’s Citizen Assistance and Relief in Emergency Situations Fund (PM CARES Fund or any other fund set up by the Central Government for socio-economic development and relief and welfare of the Schedule Castes, the scheduled tribes, other backward classes, minorities and women.

  • a) contribution to incubators or research and development projects in the field of science, technology, engineering and medicine, funded by the Central Government or State Government or Public Sector Undertaking or any agency of the Central Government or State Government; and

    b) Contributions to public funded Universities listed in Schedule VII of the Act

  • Rural development projects.
  • Slum area development.
  • Disaster management, including relief, rehabilitation and reconstruction activities. and
  • Any other activities as listed in Schedule VII of the Act.

Mr. Srinivas Yanamandra (DIN: 09613963) tendered his resignation from the office of Director of the Company, effective January 15, 2025.

Mr. Indu Bhushan (DIN: 09302960) tendered his resignation from the office of Independent Director of the Company effective June 30, 2024.

Mr. Bhavesh Gupta (DIN:07826662), tendered his resignation from the office of Director of the Company effective from May 4, 2024.

Mr. Vivek Kumar Mathur (DIN - 03581311) tendered his resignation from the office of Director of the Company, effective from August 3, 2023.

Mr. Praveen Sharma (DIN - 09308709) tendered his resignation from the office of Managing Director and CEO of the Company, effective from August 1, 2022.

Mr. Deepankar Sanwalka (DIN - 07175396) tendered his resignation from the office of Additional Director of the Company, effective from May 18, 2022.

Mr. Vikas Garg (DIN - 07871975) tendered his resignation from the office of Director of the Company, effective from February 22, 2022.

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