Contact Us - Online Merchants

For any queries, please reach out to us at pg.support@paytmpayments.com. We'll get back to you as soon as possible.

Registering a Concern:

  • Upon raising a concern, the requester will receive an immediate automated acknowledgment, along with a unique reference number to track the progress of the concern.
  • The Merchant Helpdesk Team will provide an initial response or acknowledgment within 24 to 48 working hours of receiving the concern. This response may include the resolution or an update indicating that additional time is needed to further investigate the issue
  • If the concern remains unresolved or the requester is not satisfied with the resolution, they may escalate the issue in accordance with our Paytm Payments Grievance Policy.

Contact Us - Offline Merchants

For any queries related to QR Code / SoundboxTM/ Card Machine and related services, kindly connect to our helpdesk at 0120-4440440 or click on the link to raise a query using the "Paytm for Business" App » Support section » https://b.paytm.me/gethelp

Registering a Concern:

  • Upon raising a concern, the requester will receive a unique reference number to track the progress of the concern.
  • The Merchant Helpdesk Team will provide an update within 24 to 48 working hours, if the issue is not resolved at the first instance. This response may include the resolution or an update indicating that additional time is needed to further investigate the issue.
  • If the concern remains unresolved or the requester is not satisfied with the resolution, they may escalate the issue in accordance with our  Paytm Payments Grievance Policy.