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• Disputes

1. How merchants can see a list of all chargebacks/ disputes?+
2. Should merchants reply to the disputes email to share proofs?+
3. Is due date for all the disputes same?-

   No, it may differ from dispute to dispute. Check the due date of each dispute on Paytm Dashboard/Dispute Webhook notification and respond with supporting documents immediately.

4. Can there be multiple disputes in the same order?+
5. Can we refund the customer on receiving a dispute?+
6. Would merchants get visibility of debits in case of disputes/ chargebacks?+
7. Who all in the merchant's company would be able to see and respond to disputes through Paytm Dashboard?+
8. On which email ID would all the communication happen?+
9. Which all formats are supported for proof submission?+
10. What is the maximum number and size of a document allowed?+

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