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• Disputes

1. How merchants can see a list of all chargebacks/ disputes?+
2. Should merchants reply to the disputes email to share proofs?-

   No, merchants must share all the proofs against all Dispute IDs through Paytm Dashboard or through Dispute Action API only.

3. Is due date for all the disputes same?+
4. Can there be multiple disputes in the same order?+
5. Can we refund the customer on receiving a dispute?+
6. Would merchants get visibility of debits in case of disputes/ chargebacks?+
7. Who all in the merchant's company would be able to see and respond to disputes through Paytm Dashboard?+
8. On which email ID would all the communication happen?+
9. Which all formats are supported for proof submission?+
10. What is the maximum number and size of a document allowed?+

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